Whenever I make a presentation, someone in the audience asks if there is a difference between mentoring, coaching, and counseling. Though the skills used for each are similar – asking reflective questions, active listening, summarizing, observing patterns, challenging assumptions, and providing support – they are fundamentally very different.
Here are some distinctions we use:
Mentoring– a developmental relationship between a more experienced “mentor” and a less experienced partner that typically involves the sharing of advice, resources and support for reaching specific goals. The mentor is experienced in a particular domain and shares that experience while bringing the protégé up the ranks. It is a partnership between the two. Ideally, the protégé leads the relationship by asking for guidance and support. The relationship can occur in a formalized program or between two people who agree between them to work together for a period of time. In our work, the mentors and protégés work for the same company or belong to the same professional organization.
Coaching – a method of professional development that can be provided by a supervisor or a paid professional to attain a certain work behavior that will improve leadership, accountability, teamwork, sales, communication, goal setting, strategic planning and more. It can be provided in a number of ways, including one-on-one, group sessions and large scale organizational work. Business coaches often specialize in a specific practice area such as executive coaching, corporate coaching, small business and leadership coaching. A good business coach does not need to have specific business expertise and experience in the same field as the person being coached.
Counseling – counselors are professionals who are trained to diagnose and help a client with emotional problems, resolving issues from the past or a dysfunction. From time to time, a mentor or coach may find it useful to recommend counseling to a client or protégé.